Frequently asked questions
How can I pay?
At BLANC BARCELONA we try to make your shopping experience as easy, quiet and safe for you.
So we give you two very different options so that you can choose when buying:
- PAYMENT WITH CREDIT / DEBIT CARD:
Through our platform, you can directly insert the card number and all the necessary data to proceed with the payment.
- PAYMENT WITH PAYPAL ACCOUNT:
With this modality, by clicking on "Continue" you will be redirected directly to PayPal where you can complete your purchase safely and without any problem.
Blanc Barcelona is not responsible for the own charges that Paypal may make to your account due to cost commissions or verification of veracity.
In case you need an invoice, please can request it via e-mail to blancbarcelona@gmail.com indicating the data necessary to complete the document.
In how much time will my request be delivered?
We know that you really want to receive your package, so as soon as we receive your order, we get to it!
And in 48/72 hrs you will receive it at your home or destination that you indicate.
Returns & Exchanges
We want you to be happy and satisfied with your purchase when you receive your package!
But if for some reason it is not like that We will do our best to help you and make up for this "little" unforeseen.
You have 15 calendar days from the purchase date to return your entire order or just one product.
If one or some of the product you have received arrives defective or damaged, we ask that you send us an e-mail to blancbarcelona@gmail.com with as much information as possible (you can include a photo so that we can better see which one has been the problem) and We will answer you as soon as possible to be able to process an exchange with another product or the refund of the amount. No additional shipping costs.
In the event that the return is made for other reasons such as: error in measurements or colors, change of opinion, etc .; The shipping costs will be borne by the customer with the original packaging of the product / s.
The refund of the amount of the product or the order will be carried out in the same way that it was paid (card, paypal or bank transfer) discounting the shipping costs.
Questions and suggestions
For any questions, we are happy to assist you via e-mail blancbarcelona@gmail.com or to the phone number of the physical store 93.1546027 .